A dialer product is a software or hardware solution that automates the process of making phone calls. It is commonly used in call centers, sales teams, and customer support to improve efficiency and productivity.
Types of Dialers:
- Manual Dialer – Users manually enter numbers and make calls.
- Auto Dialer – Automatically dials numbers from a list and connects answered calls to agents.
- Predictive Dialer – Uses algorithms to call multiple numbers at once, predicting when an agent will be available.
- Power Dialer – Calls numbers one by one as soon as an agent is free.
- Progressive Dialer – Similar to power dialers but ensures a live agent is available before dialing.
- Preview Dialer – Gives agents information about the contact before dialing.
Industries That Use Dialers:
- Call centers
- Telemarketing
- Customer support
Would you like recommendations on dialer software, or are you looking to develop one?
