If you are a call center then what is the second thing that you need after dialing a customer call? That is to record your call for quality purpose. So what you usually do is to make a call and when a call is connected, you click on the “play” button of your call center recording software and record a call. So what happens when you forgot to click on the start button? You will not be able to get its recording when there is a dire situation of getting that particular recording for some specific issue! Forgetting something is a human nature so the possibility of “Forgot to record” will always be present. So why not get an automatic recorder where you don’t need to manually record the call at all?