Predictive Dialer

# 1 Hosted Dialer

Predictive Dialer
Fastest auto dialer to dial outbound sales calls

Our predictive dialer is designed to maximize your outbound sales efforts by efficiently connecting your agents with live prospects. It intelligently predicts agent availability and dials multiple numbers simultaneously, reducing wait time and boosting productivity.

This cutting-edge technology skips busy signals, voicemails, and unanswered calls, so your team only spends time on real conversations. With seamless integration and customizable settings, managing large campaigns has never been easier.

Enjoy real-time monitoring and detailed reporting to optimize your sales strategy and improve conversion rates. Experience the power of automation and turn idle time into active selling time with our predictive dialer solution.

Auto Dialer Overview

What Is A Predictive Dialer?

A predictive dialer is an advanced automated calling system designed to increase the efficiency of outbound sales and support teams. It uses algorithms to predict when agents will be available and dials multiple numbers simultaneously, connecting calls only when a live person answers. This minimizes wait times and maximizes agent productivity.

Unlike traditional power dialers that call numbers sequentially, predictive dialers intelligently filter out unanswered calls, busy signals, and voicemails. This ensures that your team spends more time engaging with real prospects, leading to higher conversion rates and streamlined campaign management.

Experience smarter dialing that optimizes every call, improves customer interactions, and boosts your sales pipeline with ease.

How it works

How Predictive Dialer Works?

A predictive dialer automates outbound calls by intelligently managing the dialing process to connect agents with live prospects efficiently. Here's how it works:

STEP 1

Create Campaign

Set up your outbound calling campaign by defining your target audience, goals, and schedule. Customize call scripts and workflow to suit your campaign needs.

STEP 2

Add Phonebook

Upload or import your contact lists into the system. The dialer manages and prioritizes the contacts, filtering out invalid or unreachable numbers.

STEP 3

Start Dialing

The predictive dialer automatically places calls and routes answered calls to available agents. It optimizes call timing to reduce wait times and increase agent talk time.

CRM Integrations

NGC Dialer can integrate with your favourite CRM

Seamlessly connect and streamline your customer management processes.
Benefits

Why Choose NGC Auto Dialer ?

Our Auto Dialer software facilitates businesses through various value-added features, which include but are not limited to campaign building, dialing, process automation, setting up support, etc.
Auto Dialer Overview

What Is A Predictive Dialer?

A predictive dialer is an advanced outbound calling system that intelligently automates calls to maximize agent efficiency and boost sales conversions. It uses algorithms to predict when agents will be available and dials multiple numbers simultaneously, connecting agents only to answered calls.

Predictive dialers streamline communication by minimizing wait times and increasing agent talk time, helping your business reach more customers effectively.

Why Predictive Dialer Is Your Perfect Dialing Partner?

5X More Agent Productivity

Boost your team’s efficiency with advanced dialing technology that maximizes talk time and minimizes downtime.

100% Cloud Base Services

Access your predictive dialer anytime, anywhere with our reliable and secure cloud-hosted platform.

Data Security & Protection

Keep your customer data safe with industry-leading encryption and compliance standards.

Pay as You Go Pricing

Flexible pricing plans that scale with your business needs, ensuring you only pay for what you use.

Automatic Time Zone Adjustments

Ensure calls are made at the right time with built-in automatic time zone detection and dialing accuracy.

24/7 Customer Support

Get round-the-clock assistance from our expert support team to keep your operations running smoothly.

Features List

A Simple Predictive dialer With Thoughtful Features

The predictive dialer has multiple other dialing & campaign supporting features. Following are the prominent features of the predictive dialer.
#1 Predictive dialer

Best Predictive Dialer Software
Industries we serve

It doesn’t matter you have a call center business and handle multiple clients or provide the service to a specific organization. We offer you the best auto dialer solution that is right for you.

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

Debt Collection

A predictive auto dialer dials multiple calls simultaneously by predicting the agent’s time availability. The predictive auto dialer dials multiple numbers for each agent but only transfers connected calls. The predictive dialer also skips unproductive calls, answering machines, etc.

It auto-manages multiple campaigns, sales and provides on-time reports. It is a perfect tool to target a large audience in a short time. A predictive dialer mainly converts an agent’s idle time into productive talk time. Read More

FAQs

Frequently asked questions.

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Call centers offer a wide range of services, including inbound and outbound customer support, sales, technical assistance, appointment scheduling, and order processing. They help businesses streamline customer communications, improve satisfaction, and drive sales.

 

Inbound call centers focus on handling incoming calls from customers, including inquiries, technical support, and order requests. Outbound call centers, on the other hand, initiate calls for activities such as telemarketing, surveys, lead generation, and customer follow-ups.

Call centers manage high call volumes by using advanced tools like automated dialers, call routing, and interactive voice response (IVR) systems. These technologies ensure that calls are efficiently handled, reducing wait times and improving service levels.

Effective communication, active listening, problem-solving abilities, patience, and multitasking are essential skills for call center agents. They must also be proficient in using call center software and be able to handle different types of customer inquiries in a professional and friendly manner.

Call center agents are trained through a combination of hands-on experience, simulations, role-playing, and formal training programs. These programs cover company policies, product knowledge, communication techniques, and customer service best practices to ensure agents are fully equipped to handle any situation.

 

Key Performance Indicators (KPIs) in call centers are metrics used to measure agent performance and service quality. Common KPIs include average handle time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and call abandonment rates.

 

Telemarketing is the process of reaching out to potential customers via phone calls to promote products or services, conduct surveys, or generate leads. It is an essential part of many sales and marketing strategies.

 

Customer complaints are handled by providing timely, empathetic responses, identifying the root cause, and offering resolutions such as refunds, replacements, or escalations. Effective complaint handling is crucial to maintaining customer satisfaction and loyalty.

We are ready to help you in 24 hours.

Our dedicated support team is available around the clock to assist you with any questions or concerns. Whether it’s technical support, service inquiries, or general assistance, we ensure fast and reliable help whenever you need it.